In our previous discussion, we talked about Kuda Bank and how users can check their BVN on the Kuda App for free. We also discussed various reasons people decide to turn to Kuda for checking of financial information. You can also read about it here.
In today’s discussion, we will walk you through several ways of how you can submit complaints to Kuda customer representatives whenever you’re having issues using the Kuda app or with their banking system.
Complaining to Kuda can be done online, on WhatsApp, through in-app chat, on social media, via email, by calling, and through the self-help center.
How to Complain to Kuda Bank
You can contact Kuda Bank customer service in several ways to submit a complaint, including:
- WhatsApp: Kuda Bank Customer Support Centre WhatsApp Number is. You can get in touch with Kuda through the social messaging app to complain about an issue with the Kuda app or transfer errors.
- Chatting in-app: You can chat with Kuda Bank customer service directly on the Kuda app. To do that, kindly log in to your Kuda account via the app, click “support” under “profile,” and choose the chatting option. Drop your complaint, and you will get a response within 24 hours.
- X, formerly Twitter, Tweeting: You can tweet @kudahelp_ng to submit a complaint. However, a Kuda customer representative will reply to all messages on Twitter during business days and hours.
- Emailing: Complaints via email is the official method to express your experience with banks, especially in Nigeria. Kuda Bank support email is help@kuda.com. All you complain about will be received through that support email and attended to through the email.
- Using the self-help center: You can report a transaction by going to selfhelp.kuda.com, signing in, and then tapping Report A Transaction to submit a complaint.
Furthermore, there is a specific method to report a particular transaction on the Kuda Bank app. You can report a transaction by opening the Kuda app, tapping the transaction in “transaction history” on your dashboard, and then tapping Report this transaction.
Next, you will be asked why you’re complaining about the transaction. The options available are failed transfer, debited but payment not received, fraud and security concerns, miscellaneous issues, and reversal delays. Choose one of the options and click “submit the complaint.”
The Kuda technical support team will see to the transaction situation and get back to you via your registered email address within 24 business hours.
However, in a worse situation whereby you're dissatisfied with Kuda Bank's response to your complaint, you can contact the Financial Ombudsman Service (FOS) for free at complaintuk@kuda.com within six months of the date of Kuda Bank's final response.
