Do you need help from Monnify customer care service regarding issues related to your Monnify API account or services? If yes, then you're in the right article because we'll explaining some common methods to get in touch with Monnify customer care service.
But before we dive fully into the primary reason of this article, let's briefly talk about common reasons Monnify customer care service might be needed urgently. Reasons includes transaction issues, account setup or activation issues, API not working, disputes, and security concerns.
In short, it’s either you're contacting Monnify customer care service for technical help, payment-related concerns, or account assistance. Either ways, we've provided all Monnify contact information in this article. Since payment issues are often time-sensitive, many people want a quick way to reach Monnify directly rather than waiting for an email response. Let's dive in!
Monnify Customer Care
Here’s the most up-to-date contact info for Monnify support:
- Phone Number (for dispute resolution only): call +23416316270 and explain your issues.
- Support Email: support@monnify.com.
- Monnify Lagos Office (Headquarter): 12, Wole Ariyo, Lekki Phase 1, Lagos, Nigeria.
- Alternate Support Number (via Lendsqr directory): +2349017062325.
- WhatsApp Number: +2349087797899.
These channels are helpful depending on your situation. For urgent situation like dispute or authorized access to your Monnify API account, it's wise to contact the customer care service via phone number. On the other hand, email support works well for detailed support requests or documentation needs.
FAQs
Is Monnify a Bank?
No, Monnify is not a Bank. Monnify is a payment gateway and financial technology company owned by Moniepoint to provides businesses with tools (APIs) needed for accepting payments from customers via bank transfers, cards, and USSD in Nigeria.
How Do I Contact Monnify Customer Care?
You can simply contact Monnify customer care for support and enquires via phone number +23416316270 and via support email at support@monnify.com.
Does Monnify have a WhatsApp Number?
Yes, Monnify has a dedicated customer care team that provides support via WhatsApp. You can reach Monnify’s customer or sales support via WhatsApp at +2349087797899.
This number is confirmed on Moniepoint’s post where the company introduced the “Express Settlement” feature. Moniepoint explicitly stated that you can contact Monnify "customer/sales support at support@monnify.com or +2349087797899 on WhatsApp".The WhatsApp number is a legitimate and official channel from Monnify to handle support and sales inquiries.
What is Monnify Payment Gateway?
The Monnify Payment Gateway is the checkout tools integrated to merchants or businesses applications through dedicated API provided by Monnify. The payment gateway allows businesses to accept payments from customers through multiple payment channels like bank transfers, cards, and USSD.
Conclusion
The Monnify customer care service is a dedicated support teams that are always available 24/7 to cater to user's problems. You can get in touch via Email, Call, and WhatsApp to resolve payment disputes, get technical assistance, learn about its features, learn how to integrate Monnify via API, or learn how to simply use the platform to receive payments.
