Glovo has a dedicated support teams for couriers who need help navigating around the logistics services. There are dedicated emails, customer care phone numbers, dedicated help website page, and glovo in-app live chat support channels for couriers to get fast and reliable support.
In this article, we've provided all these mediums of contacting Glovo as a couriers for help. As we all know that couriers are the backbone of Glovo platform, so dedicating a quick, accessible, and tailored support platform for them is one of the most essential things to do.
Glovo courier support is the service system Glovo provides to help its delivery partners (popularly known as couriers) resolve issues, get information, and work smoothly on the platform. The courier support is available 24 hours per day via the Glovo app, since deliveries happen at all hours.
However, it's important to note that local hub support may have specific working hours depending on the city. In fact, some regions also have WhatsApp groups or community managers to keep couriers updated. But don't worry, we're going to cover everything in this guide.
Glovo Courier Supports
Here are various ways Glovo couriers/partners can contact the company, get help about the platform's usage and resources.
1. Glovo Live Chat Support
This is a method of contacting Glovo's customer care service live and get solutions to your problem instantly. The live chat is available via the Glovo app. All you need to do is a courier is login to your Glovo Manager Portal, and click on the message button and initiate a conversation.
The Glovo in-app live chat is the best support option for urgent matters like order problems, delivery issues, and app glitches. When couriers use this medium to seek help from Glovo, a dedicated support agent will be connected in the app’s chat.
However, if you're on the Glovo's GoDroid app, Pelican app, or you're a partner using Glovo Manager Portal, you can chat support by opening a chat directly in your GoDroid, Pelican app, or on your Glovo Manager Portal via web.
You can also contact Glovo via a dedicated support hotline. You can find the contact phone/call number within the "Help Center" section of your GoDroid, Pelican, or your Manager Portal. The phone numbers are country-specific phone lines for inquiries.
2. Glovo Support Email
Couriers can also get support from Glovo via email. However, it's important to note that the kind of help you'll get via email support shouldn't be an urgent situation. Non-urgent issues like payment questions or profile updates can be handled by submitting a request via email or through the app.
According to Glovo, after sending your message to support team via email or ticket, you’ll receive a response within 24 hours. With that said, Glovo's customer support emails are liveops.comms@glovoapp.com and gdpr@glovoapp.com. You can send your message to that address.
3. Glovo Help Center
Couriers can access FAQs, troubleshooting guides, tutorials, and common issue solutions directly from the Glovo app and in the Glovo website. For tutorials on how to use the platform, here's the dedicated page: 👉 “Tutorials & Tips” (website).
For troubleshooting guides, and common issue solutions, visit the “Help Center” on the Manager Portal. For already answered frequently asked questions (FAQs), visit the the platform's Helps & FAQs page.
4. Glovo WhatsApp Numbers
Support via WhatsApp is not available for Glovo couriers in all countries. However, for many countries claiming they have Glovo customers support via WhatsApp, these WhatsApp numbers are unofficial; they're just online WhatsApp contacts:
- Ghana: +233545839502
- Portugal: +351962267976
- Estonia: +3726104194
- NIgeria: +2342019125155
Another thing you need to know is that Glovo uses WhatsApp mainly for partner onboarding in select markets like Croatia, Uganda, and Kazakhstan, rather than general customer service. Meanwhile, the WhatsApp contacts listed above are unofficial, so it's wise to use the official Glovo app or website for the most reliable and location-specific support options.
5. Local Courier Hubs
Glovo's Local Courier Hubs (in other countries called Glovo Partner Centers) are physical offices where couriers get face-to-face help, training, or assistance with equipment like Glovo boxes or bags. Although, these hubs are not available in all regions where Glovo operates in but couriers in the cities where they're available can visit the hub to get help.
Conclusion
Glovo courier support is a dedicated support platform created to solve courier’s problems. These supports are designed for resolving order issues, delivery issues like wrong addresses or unreachable customers, and for handling technical glitches with the app itself.
The support can also be used to seek clear guidance on courier's payments and earnings, and account and profile updates. The supports also ensure that couriers are properly equipped and onboarded with the necessary gear and training. By using any of the medium we've provided in this article, you can seamlessly contact Glovo customers care service to get support as a courier operating in any city.
